ABSTRACT Community pharmacies are well positioned to be the first port of call for healthcare in the community. The services they provide improve the health and well-being of customers and therefore affirms their role as establishments for trusted health advisory. The daily demand for health consultation and advice from customers imply that community pharmacies get very busy. Some customers with health concerns cannot make it to pharmacies during working hours due to their busy schedules and exigencies of workload. This can compel them to look elsewhere for their health needs such as searching the internet, talking to family and even friends in a matter of urgency or when necessary. However, in most cases, it is difficult to assert the accuracy and reliability of the information found or given. With the possibility of false, misleading or incomplete health information available and provided, customers may not be directed to take appropriate measures for their health conditions. In this project, a web-based pharmacist expert system is implemented for the community pharmacy context, specifically for Premier Point Chemists located at North Labone, Accra, Ghana. The system is implemented to support and provide an around the clock healthcare access for Premier Point Chemists to attend to customers who need health consultation on common occurring minor ailments in instances where the pharmacy is closed or not operating.
